Returns Policy
Our commitment to your satisfaction
30-Day Returns
Not happy with your purchase? You can return unworn items within 30 days for a full refund or exchange.
Your Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. We extend this to 30 days as part of our commitment to customer satisfaction.
What Can Be Returned
Unused items in their original packaging with all tags attached
Items tried on indoors and not worn on the job
Wrong size or colour received, we'll cover return postage
Faulty or damaged items, we'll cover return postage
What Cannot Be Returned
Items that have been used on the job or show signs of wear
Items without their original packaging or tags
Respiratory masks, FFP filters, and other hygiene-sensitive PPE once seal is broken (unless faulty)
How to Return
Contact Us
Email returns@onlineppe.co.ukwith your order number and reason for return. We'll send you a returns authorisation and instructions.
Pack & Post
Pack the item securely in its original packaging. Send it using a tracked delivery service. We recommend keeping your proof of postage.
Refund or Exchange
Once we receive and inspect the return, we'll process your refund or exchange within 5 working days.
Refunds
Refunds are issued to the original payment method. Please allow 5-10 working days for the refund to appear on your statement after we've processed the return. Original delivery charges are refunded only if the return is due to our error or a faulty product.
Faulty Products
If you receive a faulty product, please contact us immediately. Under the Consumer Rights Act 2015, you are entitled to a full refund within 30 days of purchase for faulty goods. Beyond 30 days, you may be entitled to a repair or replacement. We will cover return postage costs for faulty items.
Questions about a return? Contact usand we'll sort it out.